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Terms & Conditions

Terms and Conditions

NOTICE: By accessing ambros.co.uk website, you agree to be bound by the terms & conditions set out below. If you do not wish to be bound by these terms & conditions, you may not access or use this website.

“You/Buyer/Customer” means the user of the Website, “We/us/Seller/Company/Ambros/” means Ambros Direct (UK) Ltd Ltd trading under ambros.co.uk, “Services” means the content, search facilities and other services provided by us through the Website. “Website” means this website operated by us.

Terms & Conditions
These Terms and Conditions, as set out here, together with the Confirmation of Order are intended by the Seller to set out the contract between the Seller and the Buyer. The Buyer is encouraged to read in full the Terms and Conditions, Delivery and Returns, Privacy Policy and the Confirmation of order, which fully state the goods, and services the Buyer will receive and the total price of all goods and services.

Limitation of Liability
Our liability to you for any breach of contract or negligence (save and except our liability for negligence for death or personal injury) shall be limited to the price of the goods We shall not be liable for any consequential loss including without limitation any loss caused by interruption of your business, loss of electronic information or physical damage to property and whether directly or indirectly caused by any breach of contract or by negligence by us or by any servant or agent of ours.

You agree to indemnify us, and our officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the Website or the Services.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you checkout your order.
After checking out an order to us we will email an Order Number and details of the products you have ordered. Please note that this e-mail is an acknowledgement, not acceptance of your order. Acceptance of your order and the creation of a legally binding contract between us will only occur when goods have been despatched. Alternatively, we may decline all or part of your order for any reason, in which case we will inform you by email. Ambros Direct (U.K.) Ltd reserves the right to decline services to any company or consumer.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Goods are only sent to the card holder’s address unless otherwise agreed.

All prices and charges on this site are shown in UK pounds sterling and exclude UK VAT and exclude delivery charges unless otherwise mentioned. Prices are subject to change without prior notice at the discretion of Ambros Direct (UK) Ltd.
While we try and ensure that all prices on our Web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The total cost of your order will be the price of the products you order, any additional services you choose), plus the applicable delivery charge.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If an item becomes unavailable we may offer you an alternative.

We try very hard to ensure that all information on this site is accurate. However mistakes can occur. If we discover a mistake in the description of an item you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We accept payment from all UK major credit and debit cards through Secure Trading card processing service. Customers paying by this method will be transferred securely from our website to Secure Trading’s website.
Secure trading undertake the card transaction on our behalf . Your card details are not divulged to us. Once the transaction is complete you will be returned to our website.

Payment is deducted when we process your order and not when it is submitted. Ambros Direct (UK) Ltd remains the sole owner of all goods shipped until the customer has paid in full
*Notice* When paying by credit or debit card, please make sure your billing address matches the cardholder’s address.

Shipping and Handling
We only deliver within the U.K.
Any returns on unwanted items, will be subject to return postage costs.

When you place an order to purchase a product from Ambros.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Please note this e-mail is only an acknowledgement of receipt of your order and your contract to purchase these items is not complete until goods have been dispatched.

Delivery Schedule

Your order will normally be with you within 1-5 working days, this includes Build PCs. If for any reason the order is likely to take longer than this, we will notify you.

We guarantee return to base, all computer components & systems purchased for one year unless otherwise stated.

In the unlikely event of your goods arriving in a damaged or faulty condition we will replace your goods or issue a refund if you prefer – please let us know straight away.

If your goods develop a fault within their warranty period, they will be repaired or replaced, or if the item is no longer available, it will be replaced with an item of equivalent or higher specification. Improper use/mishandling/or any form of physically damage voids the warranty. The cost of postage of faulty items back to us is covered by the customer. We will cover the cost of sending back the repaired/replaced goods.

We recommend that you use a registered postal service to return your item(s). Ambros will not be held liable for the cost of return or lost parcels.

Ambros extra guarantees are in addition to your statutory rights as a consumer.
Reaching Us

If you need to reach us please email us on info@ambros.co.uk alternatively, you can call on 020 8453 0163, or write to us at

Ambros Direct (UK) Ltd,
Unit D15
Genesis Business Park
Whitby Avenue
Park Royal
NW10 7SE

Privacy Policy

Ambros Direct (UK) Ltd is committed to protecting the privacy of our users. We will only use the information that we collect about you in accordance with current data protection legislation.

  1. How do we use your personal data?

We use your personal data to:- process your order; send occasional promotional emails and information about our products or services to you, provided your consent has been freely given; allow you to create a customer account and view your order history. We will not sell your personal data to other organisations. In some instances  is necessary to share data with other companies to process your order. Please see section 3 for other companies whom may need this data for the purpose of processing your order.

  1. What type of information do we collect?

The information we collect enables us to process your order and fulfil our contractual obligations to you. Such information may include, your full name, billing and delivery address, telephone number and email address. The payment information you provided will be used by our payment service providers in order to complete the transaction. Any credit card details are securely stored with our Payment Service Providers, we do not store such information. We use your Internet Protocol (IP) address to help us to administer the site, analyse trends and assist in payment security checks. Our website may collect additional information about how you explore our website through “cookies”.

What are cookies?

Cookies are simple text files containing letters and numbers which are downloaded onto your device whenever you visit our site. When you revisit our site, the cookie allows our website to recognise you and tailors the information on screen to enhance your experience as a visitor to our website. We use the following types of cookie:

Session Cookies. This type of cookie serves a temporary purpose, facilitating basic functionality as you explore the website. Session cookies enable you to move swiftly from one place to the next and help to keep a record of the pages you visit. For example, these cookies remember the products you have put into your shopping basket.

Performance and Analytic Cookies. We use Google Analytics to gather statistics on website activity. The cookies help us to recognise, for example, whether you have visited our website on a previous occasion. This information is anonymous, it does not contain personal data such as your name or email address.

You may be able to configure your cookie preferences through your browser settings to restrict cookies if you prefer. However, if you do choose to disable cookies you may find this affects the ability to use certain parts of the website; it may possibly prevent an order from being placed. Learn more at http://www.allaboutcookies.org/

Social Media. Our website offers various ways to “Keep in Touch”, for example, via Facebook, Twitter and YouTube. Please be aware that these networks can record your actions and collect information about your Internet activity. We would strongly recommend that you read the respective privacy policies of these sites to understand how they intend to use your personal data. We do not accept responsibility for such links or have control over them.

Third Party Websites. We may offer links to other websites which we feel are relevant to our customers. As we have no control over such websites and if you choose to explore these sites further, it is important that you consider the independent privacy policies of these sites.

  1. How we share your information in other ways

We use several third parties to assist us in running our business. Such parties are authorised to use your personal data only in relation to fulfilling our contractual requirements and legitimate business interests. For instance, we share personal data with shipping companies and suppliers who may ship goods directly on our behalf. From time to time it may become necessary to disclose information to a third party if we sell our business, to assist in the prevention of fraud or to comply with a legal requirement.

  1. Managing Personal Information

Consent to receiving marketing emails. We will not email you in the future for marketing purposes unless you have given us your consent to do so. You will see the opportunity to “opt-in” or “opt-out” of receiving marketing emails when you create an account on our website. Should you wish to opt-out later, then just log onto your account, go to My Account/Other Information/Edit and amend accordingly.

Correction to or updating of personal data. It is your responsibility to ensure your personal information is up to date and correct on your customer account. You may amend your personal information through the website by logging into your account. Alternatively, please contact us if you require assistance.

Data retention. We will retain your personal data only for as long as is necessary to fulfil our contract with you and to ensure the fulfilment and compliance with our legal obligations.

Accessing your personal data. As a data subject, individuals have a number of rights in relation to their personal data. You may wish to make a request to see the personal information that we hold about you. This is known as a Subject Access Request (SAR). If you wish to make an SAR, we will tell you: How we came into possession of your data, how we used it and specific details held in our system; to whom your data is or may be disclosed; for how long your personal data is stored (or how that period is decided); your rights to rectification or erasure of data, or to restrict or object to processing; your right to refer to the Information Commissioner if your data protection concerns are not resolved to your satisfaction.

If you would like to submit an SAR, then please do so please email info@ambros.co.uk. We may need to ask for proof of identification before the request can be processed. We will normally respond to a request within a period of one month from the date it is received. Please note, if a subject access request is manifestly unfounded or excessive, Ambros Direct (UK) Ltd is not obliged to comply with it. Alternatively, we can agree to respond but we will charge a fee based on the administrative cost of responding to the request. A subject access request is likely to be manifestly unfounded or excessive where it repeats a request to which we have responded previously. If an individual submits a request that is unfounded or excessive, we will notify him/her that this is the case and confirm whether we will respond to it.

  1. In the event of a complaint

If you have concerns regarding the privacy of your data, then please email .For your information, the UK supervisory authority for data protection is the Information Commissioner’s Office. The ICO’s helpline is 0303 123 1113.


The UK’s Consumer Protection (Distance Selling) Regulations 2000 allow you to cancel your contract within seven working days from receipt of goods. Please note that this is nothing to do with the Sale of Goods Act, which deals with ‘faulty’ products. If your purchase is faulty, we’ll deal with this under our normal returns procedure. Please note if you are a business customer you have no rights under the above regulations to cancel your contract. You have the right to cancel the contract at any time up to the end of 7 working days after you receive the good. To exercise this right to cancel your contract you must write to us at the above address or send an email to info@ambros.co.uk with the order number and your instruction to cancel. Notification by phone is not sufficient. The customer is responsible for all direct costs involved in returning products to Ambros. We recommend that you use a registered postal service to return your item(s). Ambros will not be held liable for the cost of return or lost parcels. If your order has already been dispatched, you must repackage all the relevant items (cables, manuals and box) and return them to Ambros at the above address. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The item(s) must be returned in stock condition i.e. as it was when it was delivered to you. If we do not receive the item(s) back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case, within 30 days after we receive your notification. In turn, goods must be returned as soon as possible in order that your credit can be actioned within 30 days. You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned. You do not have the right to cancel if the goods are made to the consumer’s specification or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. Improper use or physical damage voids warranty. If goods are refused by Ambros, because the above criteria are not met, we’ll return them to the customer and also charge the customer’s credit card for the value of the carriage.
Our Website

Ambros Direct (UK) Ltd Terms & Conditions of sale and service apply. All system prices and specifications are subject to change without notice.

All systems and upgrades are subject to availability. Price and specifications are subject to change without notice. Photographed products shown may not match the specifications detailed on this web page and are shown for illustration purposes only.

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

These terms and conditions only cover the Ambros Direct (UK) Ltd website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

All trademarks acknowledged